Privacy & Cookie Policy
Last updated: October
Crystal Clean respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use, store and protect your information when you contact us, request a quote, submit a form, respond to an advert, message us, book a cleaning service, or use our website. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Crystal Clean provides cleaning services for homes, landlords, tenants, short-let hosts and local businesses across Solihull, Birmingham, and surrounding areas.
For privacy-related questions, you can contact us at:
- Business name: Crystal Clean
- Principal Location: Solihull & Birmingham, West Midlands, UK
- Registered Correspondence: Crystal Clean, Solihull, West Midlands, B91
- Email: info@crystalcleaners.com
- Phone / WhatsApp: +44 7752 611822
- Service areas: Solihull, Birmingham, and surrounding areas
2. What personal information we collect
We may collect the following information when you contact us, request a quote, submit a form, respond to a Facebook or Instagram advert, message us on WhatsApp, email us, or book a service:
- Identity Data: Your name
- Contact Data: Phone number, email address, address, postcode or general property location
- Transaction Data: Details about the cleaning service you are interested in, property type, number of rooms, and cleaning requirements
- Preference Data: Preferred date or timing for the service, preferred contact method
- Communications Data: Messages, notes or information you choose to send us, review or feedback information if you choose to provide it
- Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website (collected via cookies).
If you contact us through Facebook, Instagram, WhatsApp, Google, or another platform, those platforms may also process your data according to their own privacy policies.
3. How we collect your information
We may collect your information when you:
- Submit a quote request form on our website
- Submit a Facebook or Instagram lead form
- Send us a WhatsApp message
- Call, text or email us
- Contact us through social media
- Book or enquire about a cleaning service
- Leave us a review or provide feedback
- Interact with our website (via cookies and similar technologies)
4. Why we use your information
We use your personal information to:
- Respond to your enquiry and provide a cleaning quote
- Confirm service details and arrange bookings
- Contact you about your requested cleaning service
- Send reminders or follow-up messages
- Manage customer service and communication
- Request feedback or reviews after a completed service
- Keep basic business records and manage payments
- Improve our services and customer experience
- Comply with legal, tax, accounting or regulatory obligations
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:
Contract or steps before a contract
When you request a quote, ask about a service, or book a clean, we use your information to respond, prepare the quote, arrange the service and provide what you requested.
Legitimate interests
We may use your information to follow up on enquiries, manage customer relationships, improve our service, keep records, and request reviews, provided this does not override your rights and freedoms.
Consent
Where required, we may ask for your consent to send certain marketing messages or to use non-essential cookies. You can withdraw your consent at any time.
Legal obligation
We may need to keep certain records to meet legal, tax or accounting requirements.
6. Marketing and follow-up messages
If you request a quote or contact us about our services, we may follow up with you about that enquiry by phone, SMS, WhatsApp or email.
We may also occasionally contact existing customers about related cleaning services, repeat bookings, referral offers, or relevant updates.
You can ask us to stop sending follow-up or marketing messages at any time by replying “STOP” or contacting us directly.
7. Facebook and Instagram lead forms
If you submit your details through a Facebook or Instagram lead form, your information will be shared with Crystal Clean so we can respond to your enquiry.
We use the information you submit to contact you about your cleaning request, provide a quote, answer questions, and arrange the next step.
Meta may also process your information according to its own privacy policy.
8. Sharing your information
We do not sell your personal information.
We may share your information only where necessary with trusted service providers who help us operate our business, such as:
- Website and form providers
- Customer relationship management systems
- Email, SMS or messaging providers
- Payment or invoicing providers
- IT, hosting or security providers
- Professional advisers where required
- Legal or regulatory authorities if required by law
We only share information that is necessary for the relevant purpose.
9. How long we keep your information
We keep your personal information only for as long as necessary.
Enquiry and quote information may be kept for a reasonable period so we can follow up, manage customer service, and keep business records.
Customer and booking records may be kept for longer where needed for tax, accounting, legal or business administration purposes.
When information is no longer needed, we will delete it or anonymise it where practical.
10. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Access to customer information is limited to people and service providers who need it to carry out business activities.
11. Your data protection rights
Under UK data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask us to transfer your information where applicable
To exercise your rights, contact us at:
We may need to confirm your identity before responding to your request.
12. Cookies and website tracking
Our website uses cookies and similar technologies. Cookies are small text files placed on your device to help the website work properly, understand how visitors use the site, improve performance, and support advertising or analytics.
Types of cookies we may use:
- Strictly Necessary Cookies: Essential for the website to function properly.
- Performance/Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: Allow the website to remember choices you make.
- Targeting/Advertising Cookies: Used to deliver adverts relevant to you and your interests.
You can usually control or block cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO), which is the UK regulator for data protection.
Website: ico.org.uk
14. Updates to this policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated date.
15. Contact us
For questions about this Privacy Policy or how we use your personal information, contact: